Q. When will my order ship?
A. Subscription orders placed by the last day of the month will ship between the 6th and 12th of the next month. Any orders placed after the last day of the month will ship the following month. Ie. An order placed on December 27 will ship between January 6-12. An order placed on January 2, will ship on February 6-12.
Q. Can I return my subscription box?
A. Subscription boxes cannot be returned. If you have received a damaged item, please contact us and we will send you a replacement.
Q. Can I cancel my order at any time?
A. As much as we hate to see you go, you can cancel at any time, without penalties or hidden fees. Your cancellation will take effect at the end of your current subscription cycle.
*In order to manage your own cancellations is it necessary to register your account. You will be given this option immediately after ordering. Once registered you can manage your account by selecting Login at the top right of the options bar. Once you have logged in, you can follow the steps below to cancel or edit your account:
- Select Manage Subscriptions at the left of the page.
- Then select Subscriptions at the left of the page.
- Select Edit or Cancel at the right of the page to cancel or edit your order.
Should you have any problems cancelling or changing your order please email Stephanie@yourbutterflybox.com for assistance and we will be happy to help you.
*Note: If you cancel on the 22nd of the month, after your subscription has renewed, you will receive one final box.
Q. What if I don't want a renewing subscription?
A. If you do not want your order to automatically renew please choose the Gift tab at the top of the page. Our gift subscriptions are a one-time subscription that will not renew. Our regular subscriptions will automatically renew according to the subscriptions you have selected, )Ie. Monthly, 3-month or 6-month).
Q. When will I be charged?
A. For month-to-month subscriptions, your card will be charged for your 1st box at the time of checkout. You will be re-billed automatically on the 21st of each month. For 3 and 6 month subscriptions, you will be charged at checkout and your subscription will auto-renew on the 21st of the last month of your subscription.
Q. What is the value of the items in my box?
A. The retail value of the items in your box will be at least $31.99. However, since the items in each box are thoughtfully curated to bring encouragement, hope, joy and uplifting, we believe the value in those things far outweighs the material items received.
Q. Can you customize a box for me?
A. We are happy to do our best to accommodate special circumstances or occasions by customizing our boxes. Just use the contact page to reach out and ask for what you need. We will get back to you shortly. We will also, custom create orders of 25 boxes or more.